I was responding to the OP’s first paragraph
In thinking about this project (Design the perfect sutta website User Interface (UI) … for children?) I had the idea that SuttaCentral.net could try providing live, volunteer, distributed chat support for the website.
However, I appreciate many points you make in discussing the idea of a live chat. (I don’t want to touch on the subject of childrearing and the Internet more than my privous comment!)
In my experience of live chats, quality and support varied a lot, and sometimes responsibilities and authority could be unclear or confusing or manipulated.
A clear Sponsor can reduce or maybe eliminate those issues. Or is that too hierarchical?
In my experience non-hierarchical decision -making functions best among similarly principled people with strong shared definitions and prioitities. Hard to achieve on the global internet.
