Sutta central has stopped working for me! Can anyone help?

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1

Hi, when I try to open sutta central (the main site not the forum) I am presented with this screen I can’t get past. Does anyone know how to solve this?

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2

It’s fine on my side. So, I am guessing, maybe you can try it on the desktop? Or a different phone? Or a different browser app? A possible scenario is maybe they were upgrading it and you need a hard refresh.

Hope it will be ok for you soon :pray:. If not, I think you might need to ask for contacting the technical team.

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3

There was an update yesterday, so please use a hard refresh.

Windows/Linux:

  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.

Mac OS:

  1. Hold down ⌘ Cmd and ⇧ Shift key and then press R.
  2. Or, hold ⇧ Shift and click the Reload button.
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4

I’ve tried this twice now with no luck, including also restarting my phone.

5

Assuming the above advice didn’t work, let me ask a few standard questions. Probably you’ve thought of these but we have to make sure!

  • are the buttons you see on your screen clickable? Try clicking them! Especially the Home button, but anything really.
  • Can you try with a different browser?
  • do you have any extensions in your browser
  • it looks like the app is only partly loaded. So make sure that you have a good network connection.

If that doesn’t work, may I ask what is your phone OS and number?

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6

A browser cache clear for caches files fixed it up for me 11 hours ago. I had not tried a shift-refresh.

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7

Hi Bhante, thanks for the help! The buttons do seem to work, or at least some of them. When I press the language button it gives me the options to change it. The issue happens to me using both the safari and Google chrome browsers on my phone. I don’t believe I have any extensions loaded and I have excellent wifi. I have tried clearing cookies and cache multiple times to no luck.

My device is an IPhone 13 running iOS 16.1.1

Thank you!!

8

Okay thanks.

Oh, another test, try it in Incognito. Does that work?

@HongDa can you look into this? Maybe check the logs and see if there are any errors recorded?

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9

I get the same issue in incognito

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10

Arrrrgg! So sorry, and thank you for your patience!

It may be an obscure bug in Safari, we do test in Safari but it may be a different version. Hopefully Hongda can help you, because I’m out of ideas!

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11

Thanks for your help! I don’t think it’s a safari issue since it’s also an issue with chrome. Chrome is actually where I first encountered it.

12

Sorry to burst the bubble, but on iOS, everything is Safari. They don’t allow other browser engines. So Chrome, Firefox, etc. are just window dressing: the web rendering engine is all Safari, all the way down.

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13

Wow my mind is blown

14

Sure, let me check the possible reasons. :pray:

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15

I tested on an iPhone 12 with iOS 16.1.1, and the same problem occurred. When I tested it on an iPhone 13 with iOS 16.6.1, it was normal, so I estimate that this problem can be solved after upgrading.

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16

I have a 6th generation iPad (2017 model) running iOS 16.6 (20G75) and I’m not having any problems.

17

I made a patch. now when we open the home page, the menu will no longer appear and cover the page.

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18

After testing on multiple versions of iOS, this problem will not occur after upgrading to iOS 16.4 and above.

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19

Finally, we solved this problem through a polyfill, and SC can now be accessed normally on iOS versions below 16.4

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20

Thanks so much Hongda, this was a tricky bug with one of our libraries, congrats on chasing it down.

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